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General Enquiries

This department handles all general questions, comments, or requests that don’t fit into any other specific category. Whether you’re new to HostMyCode or an existing client seeking information about our services, policies, or procedures, our General Inquiries team will ensure your question reaches the right place and is addressed promptly.

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Dedicated Server, VPS & rDNS Support

This department is dedicated to customers using our Dedicated Servers, VPS, or Colocation Services. If you encounter issues with connectivity, server accessibility, or require assistance with rDNS configuration, our specialized infrastructure team will investigate and resolve your concerns efficiently. This department handles all high-level server and network-related technical support.

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Billing & Sales

Our Sales & Billing department assists with all inquiries related to purchasing new services, plan upgrades, renewals, or payment-related questions. If you need help choosing the right hosting solution, understanding billing cycles, or resolving invoice concerns, our team will provide transparent guidance and tailored recommendations for your hosting and budget needs.

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Abuse & Compliance

This department manages all reports of network abuse, spam, phishing, malware, or copyright violations. We take such matters seriously to ensure a safe and compliant hosting environment for all customers. If you notice suspicious activity or abuse originating from our network, please share detailed evidence so our compliance specialists can take immediate action.

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Website Security Advisory

This department focuses on helping customers enhance their website and server security. Our experts share best practices for preventing malware infections, securing CMS installations, and mitigating threats such as brute-force attacks and data breaches. Please note that this department provides advisory support only, and responses may take up to 7 working days, as each query is reviewed in detail.

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Feedback & Testimonials

Your feedback helps us improve! This department welcomes your experiences, suggestions, and testimonials about HostMyCode’s services. Whether you’d like to share positive feedback, suggest improvements, or highlight exceptional support you’ve received, we’re always eager to listen. Selected testimonials may even be featured on our website to showcase our valued customers’ success stories.

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